Refund Policy

1. Overview

At Cashref, operated by Devoids - IT Solutions, we strive to provide the best AI-powered financial management experience. This Refund Policy outlines the terms and conditions for refunds and cancellations of our subscription services.

We want you to be completely satisfied with our service. If you're not happy, we're here to help.

2. Subscription Plans

Cashref offers the following subscription tiers:

3. Refund Eligibility

3.1 Monthly Subscriptions

• Full refund available within 7 days of purchase if you have not significantly used the service
• Pro-rated refunds may be considered on a case-by-case basis
• Refund requests must be submitted before the next billing cycle

3.2 Annual Subscriptions

• Full refund available within 14 days of purchase
• Pro-rated refunds available within the first 3 months
• No refunds after 3 months of active subscription

3.3 Business Plans

Refunds for Business plans are handled according to the specific terms in your service agreement. Please contact our support team for assistance.

4. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service
• Accounts terminated due to violation of our Terms of Service
• Promotional or discounted subscriptions (unless otherwise stated)
• Add-on services or one-time purchases (unless defective)
• Subscriptions older than the refund eligibility period

5. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Cashref account
2. Navigate to Settings > Billing > Request Refund
3. Fill out the refund request form with your reason
4. Submit your request

Alternatively, you can email our support team directly with your account details and refund reason.

6. Refund Processing

• Refund requests are typically reviewed within 3-5 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may add an additional 5-10 business days

7. Cancellation Policy

You may cancel your subscription at any time:

• Go to Settings > Billing > Cancel Subscription
• Your subscription will remain active until the end of the current billing period
• You will retain access to all features until the subscription expires
• Your data will be preserved for 90 days after cancellation
• You can reactivate your subscription at any time

8. Free Trial Policy

If we offer a free trial period:

• No payment is required during the trial period
• You may cancel anytime during the trial without charge
• If you don't cancel, your subscription will automatically begin at the end of the trial
• You will be notified before the trial ends

9. Disputes

If you believe you have been incorrectly charged or have a billing dispute, please contact our support team. We will investigate and work to resolve the issue promptly. Chargebacks initiated without first contacting us may result in account suspension.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after changes constitutes acceptance of the new policy.